Adopting new business tools can be challenging for many - learning new systems, integration with your existing tools, employee training and client onboarding all need to be considered. And of course it needs to be profitable for your business too with an ROI that makes it all worth it. Your business needs something that can seamlessly integrate with your daily business practices and support you to do what you already do, just better. That’s why we created DocPortal.

DocPortal aims to make life easier for financial businesses and their clients with features and tools to support your business practices, strategies and goals. With this in mind, here’s 5 of the best business practices that you can achieve with the help of DocPortal, featuring some of our existing clients that are already using our platform to transform their business with real results.

1. Efficient communication

The ability to communicate efficiently and directly with your clients is essential to keeping them informed, maintaining relationships and also streamlining your daily workload. DocPortal gives your business the power to produce and share documents instantaneously, reaching hundreds of clients at once in a way that is accessible and convenient to them and incredibly time and resource-saving for you. Upload a range of information and content to the DocPortal platform and your clients will be notified via their mobile app as soon as there is something new to view.

“We got to a point where we just needed something where we could reach out to clients in a quick way. Obviously just before Covid in March 2020 the markets went a bit crazy, and we found ourselves spending a lot of time phoning clients for fund switches etc. So having the ability to put something together on a document that we can share with all our clients in minutes, seconds even, became really important to us.” -Prospera Wealth Management.

2. Better client experience

Your clients are the core of your business and their experience is vital to your success, so the tools you use need to fundamentally support how you service and retain your clients, and help you do it better. DocPortal not only provides the functions to elevate their experience as a lifetime client, but understands the importance of a streamlined and stress-free onboarding during the acquisition process. DocPortal can be integrated gradually into your existing client onboarding, with easy introductions to the user-friendly platform that’s designed for all tech abilities. In addition, mobile app user guides, video content and ongoing DocPortal support for you and your business means you’ll be equipped to support and assist your clients with whatever they need.

“We’ve sent out the mobile app user guide to everyone, and Anthony at DocPortal put us together some video guides, so in the app in the communications folder we’ve got the mobile app user guide there but also a PDF with loads of short videos on so that clients can log on, watch a short video and recap.” -Prospera Wealth Management.

3. Smarter sharing

DocPortal isn’t just for sharing and storing important financial documents but can be a great way for you to share additional content with your clients and promote other aspects of your business. Let your clients know about upcoming events by sharing invites, quickly update existing financial documents and information and share industry and business news - all within one compliant platform that your clients can engage with in a more responsive way. In addition, you are providing your clients with a private, personal storage platform that they can make use of in their everyday life - another great way that you can service your clients and help to make their lives that bit easier.

“It’s versatile as well - you know, I needed my son’s birth certificate and passport for something quite recently, and I had his passport but not his birth certificate stored in DocPortal. So I just took a photo of his birth certificate and zinged it across to where it needed to go.” -Richard Balaes, AAG Wealth Management.

4. Client connections

Making new client connections can be difficult; you need to continuously acquire new clients for business purposes, but you also want to build meaningful and honest client relationships that are mutually beneficial for the long-term. The digital executor function within DocPortal does exactly this, giving you a more authentic way of connecting with potential clients, allowing you to build relationships that will turn leads and referrals into successful acquisitions. With DocPortal you can securely and compliantly reach out to your existing client’s digital executors to introduce them to you, your business, the platform and their role as the digital executor. From there, you have a great starting point for nurturing that connection in a way that is going to be beneficial for the executor and, ultimately, for your business’ bottom line.

“We obviously see a massive benefit to having the digital executor function as it’s such a nice, easy and gentle way to reach out to those digital executors. It will help us start building up that goodwill with them, and building relationships in the future. …In our practice, and probably in the industry generally, word of mouth and referrals are still our main source of business. So this feels a lot closer to that, in terms of being a more natural way of building up connections.” -Alison Welsh, Tweed Wealth Management.

5. Waste reduction

More and more businesses are incorporating environmental strategies into their everyday business practices to help meet their own business goals, stakeholder interests and client expectations. As such, finding ways to reduce your business waste can not only help you reduce costs and resources, but also demonstrate important brand values. As a digital tool, DocPortal considerably cuts down the need to create and send out physical marketing materials and store and retain paper files, minimising waste and your energy consumption as a business.

“We are really focused on our environmental strategy and we want to get to a point in the future where we are looking at our carbon footprint, so adopting DocPortal is a really good step in the right direction to make everything for our clients as easy and paperless as possible. So I think that’s the biggest thing, plus the efficiency it will bring to the business, not having to send things out in the post and pay for that postage.” -Gemma Tunstall, Franklyn Wealth Management.

Discover our Client Feature series over on the DocPortal blog to find out first-hand how our current DocPortal users are implementing our platform to successfully support their business practices.